Refund policy

Updated February 8, 2026

At Zehn Creations, we prioritize your satisfaction with Zehn Hair Oil, a premium cosmetic hair and scalp oil serum. Due to hygiene and safety standards, all opened or used cosmetic products, including hair oils and serums, are strictly non-returnable.

Order issues: If your order arrives damaged, defective, incorrect, or incomplete, contact us right away — we’ll make it right.

In limited situations, we may review other concerns on a case-by-case basis. This does not limit any mandatory consumer rights under applicable law.

Exceptions for Issues

  • Inspect upon delivery: Check your package immediately.
  • Time limit: Report issues within 7 days of receipt.
  • What we need:
    • A short description of the problem (for example, broken bottle or wrong item).
    • Clear photos of the product, packaging, and shipping box.

Our Process

  1. Email us at info@zehncreations.com with your order number and photos.
  2. We’ll review your request within 2–3 business days.

Refund Method

If a refund is approved, it will be issued to your original payment method. Shipping fees are non-refundable unless the issue is due to our error.

Non-Returnable Items

  • Opened or used Zehn Hair Oil or other cosmetic products.
  • Final sale or clearance items.

Contact & Support

Reach out anytime at info@zehncreations.com. Thank you for choosing Zehn Hair Oil.